Replacement Policy

We want your experience with Wundercurrent to be smooth, reliable, and worry-free. Every product we ship is quality-checked before dispatch. However, if you receive a product that is damaged, defective, or significantly different from what you ordered, we’re here to help.

Please read the sections below carefully to understand the conditions under which a return, replacement, or refund may be accepted.

Return & Replacement Window
  • 30 days replacement is applicable only in case of manufacturing defects

All return or replacement cases are resolved within a maximum of 7 days from the date the request is approved

Return & Replacement Policy

We are committed to delivering high-quality EV chargers, tyre inflators, and accessories. In the unlikely event of an issue, we ensure a timely and fair resolution within our policy framework.

Eligible Cases for Replacement / Refund

Replacement or refund will be provided in the following cases:

1. Manufacturing Defects
  • Replacement is available within 30 days from the date of delivery
  • Product must be inspected and verified by the Wundercurrent service team
  • If the same product is not available or out of stock, a full refund will be issued
2. Damaged Product 
  • Video clips and images are mandatory while raising the request
  • Replacement or refund will be processed as applicable 
3. Damaged or Tampered Shipment
  • If the shipment box appears damaged or tampered, please do not accept the delivery
  • Immediately raise a concern with our customer support team
  • We will arrange a replacement or refund as applicable
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Important Reporting Timeline
  • Any complaint related to damage, defect, or incorrect product must be reported within 48 hours of delivery
  • Requests raised after this period may not be eligible for return or replacement
Cases Not Eligible for Return or Replacement

The following situations are not covered under the return or replacement policy:

  • Change of mind or product no longer required
  • Products that have been used, installed, or altered
  • Products with missing or tampered serial numbers
  • Issues that can be resolved through repair or service under warranty
  • Subjective reasons such as performance expectations, colour, or cosmetic preferences
  • Requests raised outside the applicable return/replacement window
Return & Replacement Request Process

If you face any issue with your product:

  1. Raise a return or replacement request by contacting Wundercurrent Support
  2. Our support team will immediately troubleshoot the issue
  3. In case the product is confirmed as defective and non-repairable, a replacement will be initiated
  4. If the product is out of stock, a full refund will be issued instead
  5. Replacement products are shipped within 5–10 working days after approval
Refund Process
  • Once approved, refunds are processed within 48 hours
  • The amount is typically credited within 3–5 working days
  • Timelines may vary depending on your bank or payment method
  • Refunds are issued to the original payment method used during purchase
Terms & Conditions
  • Products must be returned unused and in original condition
  • Original packaging, invoices, manuals, accessories, and included items must be intact
  • Returns without essential items may be rejected
  • Customers are advised to retain packaging and invoices for at least 30 days from delivery

Important Note

All delivery timelines displayed on the Website or during checkout are estimated and should not be treated as guaranteed delivery commitments.