At WunderCurrent, we aim to process and dispatch orders promptly. Customers may request cancellation of an order before the order has been shipped.
Orders can be cancelled only before shipment. If an order has not been shipped, it can be cancelled for a 100% refund. Once an order has been shipped, it cannot be cancelled. Cancellations are not applicable to custom orders.
Once an order has been shipped, it cannot be cancelled due to the nature of our products, shipping and handling requirements, and the logistics, invoicing and applicable tax processes associated with dispatch.
The cancellation policy below applies to all products purchased through the WunderCurrent website.
Orders may be cancelled only before they are shipped.
To request a cancellation, customers must contact the WunderCurrent Customer Support Team via email, WhatsApp or phone call and provide the relevant order details, including the order number and registered contact details.
If the order has not yet been shipped, the cancellation will be processed and the customer will receive a 100% refund of the amount paid.
Important: Customers are advised to contact WunderCurrent as soon as possible, as orders may be processed and shipped shortly after being placed.
Once an order has been shipped, it cannot be cancelled.
Our products, particularly EV chargers and other heavy or bulky products, require specialized packaging, handling and transportation. Once an order has been handed over to the logistics partner, it enters the shipping process and cannot practically be recalled or cancelled.
In addition, shipment-related documentation, invoicing and applicable tax processes may already have been completed at the time of dispatch.
Therefore, cancellation requests received after shipment will not be accepted, irrespective of whether the shipment has been delivered or is still in transit.
To request cancellation, customers must contact the WunderCurrent Customer Support Team via email, WhatsApp or phone call.
Please provide:
- Order number
- Name used for the order
- Registered mobile number or email address
Our team will verify the order’s current shipping status and confirm whether the order is eligible for cancellation.
For prepaid orders, customers are advised to contact the WunderCurrent team as soon as possible to ensure the cancellation request is received before shipment.
If an eligible order is cancelled before shipment, the customer will receive a 100% refund of the amount paid.
The refund will be processed to the original payment method used for the purchase.
The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank or financial institution.
If an order has been packed or is ready for dispatch but has not yet been shipped, it can still be cancelled for a 100% refund.
If the order status is shipped, it cannot be cancelled.
Customers should contact the WunderCurrent Customer Support Team to verify the current shipping status and cancellation eligibility.
Cancellations are not applicable to custom orders.
Refusal of Delivery Does Not Constitute Cancellation
Customers are requested not to refuse delivery as a method of cancelling an order.
Refusing or rejecting a shipment after it has been dispatched does not constitute a cancellation request. Once an order has been shipped, it cannot be cancelled under this policy.
Any return, refund or replacement in such circumstances will be handled in accordance with WunderCurrent’s applicable Return, Refund and Replacement Policy, where applicable.
Cancellations are not applicable to custom orders.
This includes orders involving custom cable lengths, customized configurations or products specially prepared according to customer requirements.
Customers are advised to carefully verify the required product, specifications, cable length, configuration and delivery details before placing a custom order.
Once a custom order has been placed, it cannot be cancelled, irrespective of whether it has been shipped.
Customers are responsible for providing accurate delivery and order information at the time of purchase.
If you notice an incorrect address, phone number, product variant or other order detail, please contact the WunderCurrent Customer Support Team immediately and before shipment.
We will make reasonable efforts to assist with corrections if the order has not yet been shipped. Once the order has been shipped, changes or cancellation may not be possible.
Orders placed using promotional offers or discount codes can be cancelled, provided the cancellation request is made before the order has been shipped.
Promotional pricing or the use of a discount code does not prevent cancellation.
Where an eligible promotional order is cancelled before shipment, the customer will receive a 100% refund of the amount paid, processed to the original payment method.
Cancellation eligibility will be determined based on the actual shipping status of the order when the cancellation request is received and verified by WunderCurrent.
If the order has not been shipped, it can be cancelled for a 100% refund. If the order has already been shipped, it cannot be cancelled.
Customers are encouraged to contact the WunderCurrent Customer Support Team via email, WhatsApp or phone call as soon as possible to verify the order status and request cancellation.
